WordPress Support and Maintenance Service
We proactively maintain your WordPress website.
You can focus on your business, leave the technical matters to us.
With WordPress support and maintenance service
We actively maintain your WordPress website, keep regularly backup, update your WordPress. It significantly reduces security risks, reduce the chance of being blacklisted, and most importantly, free up your time.
Leave those tedious, time-consuming WordPress maintenance tasks to us.
You can focus on your business growth and operation.
Service includes
- Daily backup
(up to 90 day retention) - WordPress Update (core, theme, plugins)
- Up-time monitoring
(We will notify you by email in case of website downtime) - Daily remote vulnerability scanning (standard or above plan)
- support service (standard or above plan)
Daily Remote Backup
Automated remote backup supports you against human errors, hacking, or software/hardware issue.
Restore Service
We restore your website on demand.
Update WordPress Application
Regularly update your WordPress website, significantly reduce security threat.
24x7 Monitoring
Email alert you in case of website inaccessibility
Google Blacklist Monitoring
We proactively monitor your website status in Google Safe Browsing
Remote vulnerability scanning
We scan your website vulnerability before problem.
Essential
- Daily remote backup (30 days retention)
- Restore on request
- Weekly WordPress Update (core, themes, plugins)
- Up-time monitoring
- Google Blacklist monitoring
- Moving Between Hosting Providers
- Website Cleaning (if hacked)
Standard
- Daily remote backup (60 days retention)
- Restore on request
- Weekly WordPress Update (core, themes, plugins)
- Daily remote vulnerability scanning
- Up-time monitoring
- Google Blacklist monitoring
- Moving Between Hosting Providers
- Website Cleaning (if hacked)
- 30 minutes support per month
Premium
- Daily remote backup (90 days retention)
- Restore on request
- Weekly WordPress Update (core, themes, plugins)
- Daily remote vulnerability scanning
- Up-time monitoring
- Google Blacklist monitoring
- Moving Between Hosting Providers
- Website Cleaning (if hacked)
- 1 hour support per month
Information Needed?
We need –
- Control Panel login information, and
- WordPress admin panel login information
Processing Time?
Initial setup shall be done in 48 hours usually.
How many site?
One single WordPress installation
(No WPMU multi-user supported)
Do you offer 24/7 support?
Our support hours are 10 AM – 6 PM Hong Kong time (GMT +0800), Monday through Friday.
Content Update?
The service does not include website content update.
Further Development work?
Sorry, we do not provide development nor customization work at the moment.
How to pay?
You can pay by PayPal subscription or bank transfer (3 month billing)
Can I cancel the subscription?
Yes, you can request to cancel it anytime before next billing.
Is it 100% secure?
Unfortunately, although we actively monitor the websites, 100% security is impossible in reality.
Whenever a vulnerability found, there is a certain period of 0-day infection until the corresponding security update releases.
In case your website is hacked, we will fix/restore it for free.
If something break after update, then...?
In case there are some problem after update/upgrade, we will immediately look at it.
If the problem cannot be resolved in the short period, we will restore it to keep the website running.
About RecoverWP.com
RecoverWP.com is managed by web hosting professionals, who have been working on web hosting, WordPress website, security and vulnerabilities area since 2003.
Contact: (852) 3502-4863 | Email: support@recoverwp.com
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